Frequently Asked Questions
Everything you need to know about the revolutionary hybrid cookware.
What is hybrid cookware and how does it work?
Hybrid cookware combines the performance of stainless steel, the durability of cast iron, and the convenience of non-stick. Our patented laser-etched hexagon design creates a series of peaks and valleys that allow for high-temperature searing while protecting the non-stick surface.
Is HexClad cookware dishwasher safe?
Yes, all HexClad products are dishwasher safe. However, to maintain the longevity of the hybrid surface, we recommend hand washing with warm, soapy water whenever possible.
Can I use metal utensils with HexClad pans?
Absolutely. Our unique laser-etched stainless steel surface is scratch-resistant, allowing you to use metal spatulas, whisks, and spoons without damaging the non-stick coating.
What is your shipping policy?
We offer free standard shipping on all orders within the continental United States. Orders are typically processed within 1-2 business days and delivered within 3-7 business days.
Do you offer a lifetime warranty?
Yes, we stand behind our products with a lifetime warranty against manufacturer defects. If your cookware fails due to a defect in materials or workmanship, we will replace it free of charge.
Can HexClad be used on induction cooktops?
Yes, HexClad cookware is designed with a magnetic stainless steel base, making it compatible with all cooktops, including induction, gas, electric, and ceramic glass.